The ongoing relationship between Quicken and Chase is often like a divorcing couple who live in the same house. Chase Bank Appears to Often Work Very Poorly With Quicken Software This is evidently not an effective strategy. What seems to be a big problem is that the Quicken developers do not sufficiently test their software and they allow their own users to become the de facto beta testers. Users are pissed, Chase is pissed and Quicken always tries to finger point to either of those two parties, never themselves.
When things seem to be working OK, Quicken forces an upgrade for some new feature or “fix” and it breaks the whole system. Quicken users often talk about all the problems that they face getting the software to work with the Chase Bank system. The incident is indicative of a culture of poor quality and failure to support customers and it is at the very heart of H.I.G. The documented problems with the upgrade from V R39.19 to R39.23 incident, where all Quicken users were locked out of Chase Bank is not an isolated one. They often rely on users to be their beta testers. Capital, have a lot of problems making the software work properly.
Capital in 2016 Fails To Resolve Ongoing Software ProblemsĪ recent software upgrade from Quicken demonstrates that the new owners, H.I.G. Capital, a Miami-based private equity firm, who have been struggling to make the software stable.Ĭhase Bank is a major high street retail bank where over 65 million people have their bank accounts. Quicken is a 30+ year personal financial software application that was originally created and owned by Intuit Software> the product was sold in 2016 to H.I.G. Older (and sometimes wiser) computer users prefer a local software solution because for something as important as personal banking, they want the local control if things go bad. Quicken is an old-school personal financial management (PFM) software application that allows users to manage their banking from their own computer, rather from in the cloud. The two organizations, who are not in any way competitive with each other, cannot seem to work together in a cohesive manner.
Quicken and Chase Bank have a longstanding feud, while their users, who need them to work together, suffer in silence. Notoriously Poor Relationship Between Chase Bank and Quicken Continues to Bring Pain and Frustration to Users