Supporting customers well is very important to us at muvee.Īs for your burning issue, my colleague will contact you shortly for details. We will definitely put it as the highest priority and dedicate all our energy to resolve it. Sorry! Can you describe the problem with the support form? Is it hanged? Or is there an error? If will be excellent if you can capture a screen shot. Is that to be expected or am I doing something wrong ? It looks like it is going to take about half an hour per minute of HD movie.
I'm used to "Analysing" (rendering?) the movie taking a long time but I am now trying to burn a 58 minute HD movie to DVD and it has been running all night and is only 28% complete. I AM in trouble - I can't even get the support form to work :O( ANyway I'm having burning issues too: We want you to be a happy customer and to be able to use all the features of your muvee product. This can be achieved in the vast majority of cases and I certainly hope my team can tackle the issue you are having directly with you and help to solve it for you. We can then try to work collaboratively with the user to pin down the problem and troubleshoot the issue. The first step in getting technical support is to complete the form here (we've put the link up for the convenience of other users reading this reply):Ĭompleting this form is the first step in us understanding the problem and knowing more about the PC, Operating System (OS) and the version of muvee product that the user has. I lead the customer service team here at muvee and we work hard to try to tackle such issues and ensure that all of our customers have a good experience with our products and achieve the results that they want.
The specification and configuration of each machine plus other third-party software installs plus codecs and other add-ons, not to mention hardware accessories and consumable media can all play a part in throwing up technical issues which need to be resolved.
Video production on PC's is sometimes demanding in that the PC environment can present many challenges - and these challenges aren't necessarily due to a single application. I am very sorry to hear that you are having some issues burning a DVD. The article is written entirely by the people at PC Advisor. Of course whilst I openly posted the link to the article on PC Advisor, the article and the PC Advisor site itself are completely independent of muvee and we are certainly not the authors of the article. Indeed that is one of the many reasons that we set up this forum.
Along with my other muvee colleagues I often share reviews and other information published or written about muvee or our products on our muvee Maniacs forum. Mac Retina demonstrate support.I am Yih Yeong - the VP of Customer Support here at muvee. Better mouth revelation to quicken your work procedure. Settle pictures carried with a wide-computed point of convergence with a fundamental slider. Our most requested highlight, the new beauty care products suite takes your photos to another level. Apply lipstick, eyeshadow, blusher and more with careful and characteristic controls.
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